Did you order a product on Aliexpress only to realize you don’t need it anymore? Are you tired of waiting for the product to arrive at your location? For any reason you want to learn how to cancel Aliexpress order, I got you covered in this guide. I will show you step by step how you can do this in minutes.
What does it mean to cancel an order on Aliexpress?
Order cancellation on Aliexpress is the act of making an order void. A customer no longer wants a product they originally ordered. Order cancellation on Aliexpress comes after adding to the cart and before making payment with PayPal or any other payment option the seller on Aliexpress accepts.
How to cancel an order on Aliexpress
Order cancellation affects the number of sales a seller should have made on Aliexpress. It is like approaching a seller in a physical store and demanding goods. Only for you to return after the seller must have arranged the goods and prepared an invoice to say you don’t want the goods again.
Sellers on Aliexpress don’t ship a parcel immediately after you place an order. They take 7 working days to do that during which your order has Awaiting Shipment status. You can take advantage of that to cancel your order.
Let’s see how it is done on Aliexpress.
Login to the Aliexpress account you created as a buyer.
Navigate to My Orders where you see the number and list of orders you have placed on Aliexpress.
Click Cancel Order and that will take you to the order page
Click Request Order Cancellation. At this point, the process of telling the seller that you no longer want the product has begun.
Choose a reason for canceling the order from the options Aliexpress provides you when you click the dropdown menu. Aliexpress in order to save the situation gives you an option to open a dispute to resolve whatever reason you want to cancel the order if your reason suggests the fault is from the seller.
You have to wait for the seller to respond to your request to cancel your order. Once the seller confirms this request, congratulations as your order cancellation on Aliexpress is successful and you will get a refund.
Why do buyers on Aliexpress cancel orders?
Order cancellation is common in all ecommerce stores including Aliexpress. Sellers frown at it because it is like losing a potential sale. Let’s look at why buyers on Aliexpress cancel orders.
1. After a second thought
Products on Aliexpress are very cheap. Some buyers often think they are buying quality products only to research online and realize that they are actually low-quality items. These can make them quickly go to their account after a second thought and cancel their order.
2. Accidentally paid for the wrong product
This often happens on Aliexpress. You can mistake product A for B and proceed to place the order. That’s why it is important you know exactly the product you want. In this case, a buyer will have no other option than to cancel the order.
3. Delay shipping
Some sellers on Aliexpress in a bid to win more customers over-promise. Some of them promise to ship items to far locations for free within a short period when in practice, it is not possible. Buyers who see such a promise of ” free shipping to the United States within 5 working days” patronize them only to get disappointed and cancel their order after waiting longer than expected to receive their items.
4. Bad user experience
A buyer who placed an order may be trying to contact a seller to get clarification on certain issues but can’t. Some sellers don’t bother responding to questions of buyers after placing an order. This frustrates some buyers and can make them cancel the order since it is better to have a refund than buy a product they will find difficult to use.
What can I do if a seller refuses to confirm my order cancellation on Aliexpress?
Some sellers on Aliexpress find it hard to confirm order cancellation. The reason is simple. They feel bad about losing a potential sale. Also, the bear they lose after preparing to ship your item only for you to cancel it.
However, you aren’t helpless in this situation. You have the right to cancel your order. Even Aliexpress supports buyers to cancel orders.
Aliexpress automatically cancels the order and your money is refunded to your account after 72 hours of the seller not responding to your request to cancel the order. When it comes to order cancellation, Aliexpress tends to favor the buyer because they want to keep the positive reviews coming.
If you feel the reason for the order cancellation can be resolved, contact the seller. Some of them are willing to assist to ensure that you don’t cancel the order because of their fault. Every product page on Aliexpress has a Contact Seller button.
Top-rated sellers who connect their stores on Aliexpress have Help pages. You can chat or email them to resolve the issue.
Refund after order cancellation on Aliexpress
You can get a refund for order cancellation on Aliexpress if you made the request within 7 days of placing the order. Sellers on Aliexpress usually take 7 working days before they start processing your order. That’s enough time to make a decision to cancel your order. After 7 working days and the order is shipped, you can’t get a refund for cancellation. You can only open a dispute that is related to post-product shipment.
Aliexpress refunds your money after order cancellation within 15 working days. That’s a 3 week period. If you made payment via e-wallet services like Alipay, you can get a refund within one week. The refund will be credited to the account from where you made the payment. You also get an email and notification on your Aliexpress account for it.
FAQs on how to cancel Aliexpress order
Before I call it a wrap, let’s look at some of the questions you ask relating to the cancellation of orders on Aliexpress.
Can I cancel my Aliexpress order before shipment?
Yes, you can cancel Aliexpress order before shipment. When you place an order, it takes 7 working days before the seller begins to process it.
Within that period, the Awaiting Shipment status will show on your order page. You can cancel it and get a refund.
Do you get a refund if you cancel an order on Aliexpress?
Yes, you get a refund only if you cancel before shipment. Take advantage of the 7-day period when your order will be on Awaiting Shipment status and cancel it to get a refund. It won’t be easy to get a refund after the seller has shipped the item to your location.
How does it take for Aliexpress to refund a canceled order?
Within 15 workings after canceling your order, a refund should be made to the account from where you paid for the order. If you use e-wallet services like Alipay, you can get it faster.
What happens if I don’t get my refund after 15 working days?
You have to open a dispute or contact the seller to ask why you haven’t received a refund. If the seller doesn’t give a clear explanation, follow up with the dispute you have opened and the support team of Aliexpress will help you resolve any issue that may have delayed the refund.
How can I cancel an Aliexpress order on mobile?
The process is similar on the computer. Open your Aliexpress mobile app which you downloaded from Google or Apple store. Go to your profile and click on it. You will see My Orders. View all of them and choose the one you want to cancel.
Click on Request Order Cancellation. Give the reason for canceling your order. Then wait for a maximum of 72 hours for the seller to confirm your order cancellation request.
Can I change my order on Aliexpress?
Sometimes, you make mistakes while placing orders on Aliexpress and want to change the order instead of canceling it. For instance, you mistakenly placed an order for a blue color headset from a particular brand instead of black color.
Aliexpress currently doesn’t have the option to change an order. Even if you contact the seller, it won’t change things. The only option will be to cancel the order and place a new one.
Final thought on how to cancel Aliexpress order
I trust you now know the steps to cancel your order on Aliexpress. But most important is to do it within 7 days when your order is on Awaiting Shipment status for you to get a refund. Don’t worry if a seller refuses to confirm your order cancellation request.
Aliexpress automatically does that after 3 days. And within 15 working days, your money is back into your account from where you paid for the order.
