Did you buy a product from Amazon Australia and weren’t satisfied? Do you want a refund of your money, or is there a delay in the delivery of the item bought?
For any reason you want to learn how to contact Amazon Australia, I got you covered in this guide.
The fact is that Amazon is the largest online store in the world. And Amazon Australia gets 63.1 million monthly organic traffic according to SimilarWeb.
Most of these visits are to shop for items. So it’s expected that customers in Australia where you live would want to contact Amazon to resolve issues urgently.
I’m here to show you different ways to contact Amazon Australia, state common reasons Australian residents contact Amazon, and answer frequent questions you ask about Amazon Australia.
Different Ways To Contact Amazon Australia
Below is a list of ways to contact Amazon Australia. We will look at them one after another and how you can use them effectively to get issues resolved.
1. Shoot An Email
Sending emails is the commonest method Amazon customers in Australia can use to contact customer service.
Use cs-reply@amazon.com to contact Amazon In Australia. Amazon doesn’t have a specific email address for customers in Australia.
The email address above is what customers in different countries like the US, UK, and Canada used to contact Amazon.
When sending emails to Amazon, do it with the same email address you used to sign up on their platform.
This is for the system to dictate your account. Another is that your headline should state the problem you face in a short and precise way.
Let’s say you bought a product on Amazon and the expected time of delivery has elapsed. So you want to complain about it via email?
Your headline should be like this:
Delay In Delivery Of My Product
You can see the headline speaks to the issue, and it’s done under 50 characters.
The advantage of using emails to resolve issues with Amazon is that you do it at your time. It allows you to make references and share files. The disadvantage is that Amazon does take time to respond to emails.
2. Amazon Online Chat
You can contact Amazon Australia via online chat. Any available representative is happy to assist resolve any challenge you face.
Do the following:
- Login into your Amazon Australia account
- Go to the help page, click on ‘Something Else’ which you can see at the top of the page
- A chatbot – Alexa responds to help you
- Click I Need More Help when Alexa asks how it can help
- A new page opens and Alexa asks what the issue is
- Reply Talk to a representative
- At this stage, Alexa will give you the option that transfers to a human customer assistant
- Choose Chat with an associate now, and you are set to chat with an Amazon Australia representative
The advantage of contacting Amazon Australia via online chat is that it’s fast and the challenges you face can be resolved instantly.
The disadvantage is that a weak internet connection from your end can make the chat to end. And it may take time to reconnect.
3. Call Amazon Australia Customer Service
You can call Amazon Australia at this phone number, 1-888-280-4331. This is the only phone number Amazon customers in Australia or any other country can call. It’s available 24/7. A customer representative receives the call and asks how they can be of help to you. You will be asked specific questions concerning the complaint you have for authentication.
Let’s assume the complaint is that the product you ordered arrived in bad condition, and you want it changed. The Amazon customer representative will ask for your name, location, email address, tracking number, etc. This is for verification purposes. They will get back to you within 24 hours through email and update you on the status of your complaint.
I once contacted Amazon on the phone after my account was wrongfully suspended. This was after I paid for a product with an Amazon gift card. I provided all the details the customer representative asked of me over the phone. Within 24 hours, the suspension was lifted, and the item was shipped to my location.
The advantage of contacting Amazon Australia via phone is that it’s fast and available 24/7. The disadvantage is that the contact number isn’t toll-free. You’ve to load your mobile phone with airtime.
4. Try Amazon Social Media Handles
Amazon Australia has various social media handles which can engage for support.
On Twitter, it’s @AmazonAustralia. This is the official and verified Twitter handle of Amazon Australia.
However, to get customer support, Amazon Australia recommends using @Amazonhelp, the official Twitter account that Amazon uses to offer customer support to customers in Australia and other countries.
The DM is open, so you can send a message via Twitter to complain about the challenges you face. You receive support in 10 different languages apart from English.
On Facebook, It’s the same Amazon Help ( with a blue tick).
Unfortunately, there isn’t an option to chat or message them. You can only follow the page for updates.
Even Amazon Australia has an official Facebook page. Although you can’t get support there, you can follow and keep up with the latest update from Amazon Australia. Better still, you can do your shopping using the Call-to-Action button.
The advantage of contacting Amazon Australia via social media is that it offers the opportunity to keep up with them on social media platforms.
The disadvantage is that it takes time to get a response. Thousands of customers may have sent DMs on Twitter. They have to address their complaints before getting to yours.
5. Use Amazon Help Page
You contact Amazon Australia for the customer support team to resolve your issue.
What if I tell you that you can resolve some issues yourself by just reading articles on the Amazon help page?
Yes, that’s like self-service. On the Amazon help page, there are articles that show how to solve challenges you face yourself.
Whether you are in Australia or any other country, this help page has a lot of information that can help you.
Login into your Amazon Australia account, scroll to the bottom of the page, and click on help. Alternatively, you can just search ‘ Amazon help page‘ on Google.
There is a search bar on the page where you find articles that offer solutions to the problem you face.
In order to make it easy for you, Amazon listed common issues you can find with links to articles that offer solutions.
Take a look at the screenshot below:
On the page, click on the forward arrow to access the content that will help resolve the problem you face.
If you can’t find help on the ‘Recommended For You’ list, use the search bar.
Let’s assume the expected time for your item to arrive has elapsed, and you haven’t received it, click on ‘Late Deliveries‘
On the page, you see possible reasons for the delay in the delivery of your item. Amazon recommends action to take from your end for the problem to be solved.
The advantage of using the Amazon Help Page is that you can solve issues without waiting on a customer representative to assist you.
The disadvantage is that some processes required to resolve issues on your own may be confusing.
Also, you can implement all the recommendations and the problem persists, leaving you with the option of contacting the customer support team.
Common Reasons Australian Residents Want To Contact Amazon
Let’s look at some common reasons you want to contact Amazon Australia.
1. Delay In Refund Of Payment
Amazon Australia has a policy that covers customers. For example, you are entitled to a refund if you got an item different from what you ordered or if the item arrived in bad condition. However, there is a process and duration for a refund. As a customer, you are quick to contact Amazon Australia if you have followed the procedure, and you are yet to get your money after the duration has elapsed.
2. Account-Related Issues
You can have account-related issues like account suspension or login issues.
For example, Amazon once wrongly suspended my account after I used my gift card balance to pay for an item. I was frustrated because I needed the item as soon as possible.
I got to speak to a representative on the phone and the issue was resolved.
Amazon is quick to suspend accounts once the system suspects fraudulent activities.
As a customer in Australia who has done nothing wrong, be bold to contact and report the issue. The customer support team is happy to assist you. They will apologize and tell you it is part of security measures to keep your account safe from fraudsters.
3. Inquiries Especially From First Time Shoppers
As a first-time shopper, you have questions to ask to ensure you are in safe hands. It could be to learn about the refund policies, or how long it takes for items to arrive at your destination in Australia. It could be that you want to be a seller on Amazon Australia and want to know what it takes.
4. Product Replacement
Chances that your item could get damaged while being shipped to your location. Amazon Australia has a procedure to return a damaged product and ask for a replacement. What happens when you have done all these and no action from their end?
You begin to look for ways to contact and complain to them.
5. Delay In Item Delivery
Delay in delivering items happens. It could be from the end of the courier service that handles the item you ordered or the Australia Post office as the case may be. It normally takes 14 days for Amazon to deliver an item in Australia. But it’s okay to get worried after the 15th day. That’s when you begin to think of ways to contact Amazon Australia.
FAQs On How To Contact Amazon Australia
It’s time to answer common questions you ask about resolving issues with Amazon Australia.
Where Is Amazon In Australia?
Amazon Australia is at Level 37, 2/26 Park St, Sydney, NSW 2000, Australia. That’s their corporate office address in Australia. It opens at 9.00 am on weekdays. So you can work in and make inquiries or complaints.
Can I Contact Amazon Australia Without An Account?
Yes, but contacting Amazon Australia without an account is counterproductive when you have issues you want them to resolve. A customer representative will ask for your details before proceeding to assist you. You may not need an account when you want to make inquiries.
How Do I Complain To Amazon Australia?
We have listed the different methods:
- Online chat
- Phone call
- Use the help page
- Social media; Twitter precisely
It’s up to you to choose the method that suits you.
What Is Amazon Contact Number Sydney?
+61 1800 571 894 is the Amazon Contact number for Sydney, which is where its office in Australia is located. Keep in mind that this number might be only available during working hours.
Does Amazon Have a Service In Australia?
Yes, Amazon has a service in Australia and you can find it at Amazon.com.au. You can sign up to buy items or become a seller.
Do I Need An Account To Buy On Amazon Australia?
Yes, you need an account to buy items on Amazon Australia. You have to create an account and fill in the required information.
Keep in mind, it’s an online store. You pay online, and your item is shipped to the address you entered when you created an account.
How Long Does It Take For Amazon To Deliver In Australia?
It is usually 14 days from the day you ordered and paid for the item. In rare cases, it can take more than 14 days. That’s when you contact them to know the reason for the delay.
Final thought on how to contact Amazon, Australia
As an Amazon customer in Australia, you are entitled to contact the support team anytime you want. Don’t keep it to yourself when you face challenges while using Amazon services.
I’ve shown you different ways to contact Amazon Australia, plus the pros and cons of each of them.
I’ve also discussed common reasons Amazon customers in Australia want to contact the support team, plus answered questions you ask that relate to this topic.
So, feel free to use any of the methods to contact Amazon Australia and get your issues resolved.
